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FAQ

Can you create a custom design for me?
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We think our products are pretty great as they are and we sincerely hope you see something in our store that speaks to you personally! We offer custom design services for wholesale customers who are prepared to purchase at least 40 pieces of the custom design. Contact us for wholesale inquiries.

I received my jewelry but not my t-shirt, or print or card. What happened?
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Our jewelry is shipped from Katie's studio in Portland, Oregon but other items like greeting cards, t-shirts and prints are shipped separately from the printer's location. Rest assured your other item will arrive soon!

What is sterling silver?
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Sterling silver is an alloy of pure silver. It is comprised of 92.5% pure silver and 7.5% other metals such as copper. An alloy is the mixture of two (or more) elements taken from the periodic table. Silver by itself is too soft for use in jewelry so copper is added to increase hardness, strength and durability. You can tell if a piece is sterling silver because it is stamped with the numbers 925 or S925, usually on the back of a pendant or on a small silver tag. 925 refers to the 92.5% silver content.

Why should I buy sterling silver if there are cheaper metals?
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Some jewelry is marketed as "base metal" (usually nickel, or brass) and disguised with a thin coating of sterling silver, called "plating" which ultimately wears off, looks cheap and can lead to skin irritation. The problem with inexpensive metals such as nickel or brass, is that they can cause infections, especially with earrings. Other metals can turn the skin green or cause other allergic reactions and there are even unscrupulous jewelry manufacturers that use cancer-causing metals like cadmium in their jewelry. Bottom line: Sterling silver, aka 925 silver is hypoallergenic, high quality, stylish and safe.

How can I keep my jewelry from getting tarnished?
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Our jewelry is sterling silver which is plated with rhodium to reduce tarnishing. The air contains small particles of sulfur which react with silver. Over long periods of exposure, this can cause tarnishing. To protect your jewelry, store it in a plastic bag zip-lock bag when you are not wearing it to prevent tarnishing. Remove your jewelry when going swimming or using bleach because chlorine damages silver. Perfumes, hair sprays, and lotions can also tarnish silver, so avoid getting these on your jewelry.

How do I polish my jewelry?
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To polish tarnished jewelry, rub the surface gently with a silver polishing cloth. Avoid scrubbing or rubbing into the letters on Arabic calligraphy jewelry. Silver polishing cloths can be bought for a few dollars at a hardware store like Home Depot. Wearing silver jewelry continually prevents it from tarnishing because it’s constantly being polished when it rubs against your skin, clothing and objects.

What if it breaks?
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If your jewelry breaks through no fault of your own, we will fix it free of charge. Contact us for mailing instructions.

What is your returns policy?
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We’re so convinced you’ll love our products that we have a 30 day money back guarantee. Please contact us if you would like a return or exchange. Please note that you will be responsible for shipping costs to send the item back to us, unless we have sent you the wrong item or the item arrives damaged. Please include the packing slip when you return the item. We will refund the purchase price as soon as we have received the item in its original condition. Returns or exchanges must be received by us within 30 days of the date the product was shipped to qualify. Any items received more than 30 days from the ship date will be returned to the customer.

What about customs and taxes when ordering from outside the US?
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Import duties and taxes may be charged by your local customs office. We are not responsible for these charges, nor do we know what they will be. Please refer to your local customs office for further information prior to completing your order if you are concerned about these charges. Such charges are the sole responsibility of the customer.

Do you do wholesale?
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Yes, please fill out our wholesale form or call us at +1.650.284.8513.

I work with a non-profit and we would like to use your jewelry at a fundraiser.
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We love supporting non-profits! Please fill out our wholesale form or call us at +1.650.284.8513. Non-profits that have used our jewelry for fundraising are: Middle East Children’s Alliance, International Solidarity Movement, Council on American Islamic Relations, Friends of Sabeel North America, ANERA, Ithaca Welcomes Refugees, and San Antonio for Justice in Palestine.

What is your commitment to sustainability and the environment?
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We believe one of the biggest threats to the environment is the overuse of plastics, that's why we ship the majority of our products in recycled, fiber-filed, paper mailing envelopes. For larger orders that require more cushioning, we collect and reuse bubble wrap mailing envelopes. We encourage our customers to recycle the paper mailers and to reuse the bubble wrap mailers.