FAQ

How can I keep my jewelry from getting tarnished?
The air contains small particles of sulfur which react with silver. Over long periods of exposure this causes tarnishing. Store your jewelry in a plastic bag zip lock bag when you are not wearing it to prevent tarnishing. Remove your jewelry when going swimming or using bleach because chlorine damages silver. Perfumes, hair sprays, and lotions can also tarnish silver so avoid getting these on your jewelry.

How do I polish my jewelry?
To polish tarnished jewelry, rub the surface gently with a silver polishing cloth. Avoid scrubbing or rubbing into the letters on Arabic calligraphy jewelry. Silver polishing clothes can be bought for a few dollars at a hardware store like Home Depot. Wearing silver jewelry continually prevents it from tarnishing because it’s constantly being polished when it rubs against your skin, clothing and objects.

What if it breaks?
If your jewelry breaks through no fault of your own we will fix it free of charge. Contact us for mailing instructions.

What is your returns policy?
We’re so convinced you’ll love our products that we have a 30 day money back guarantee. Please contact us if you would like a return or exchange. Please note that you will be responsible for shipping costs to send the item back to us, unless we have sent you the wrong item or the item arrives damaged. We will refund the purchase price as soon as we have received the item in its original condition. Made to order items are non-refundable.

What about customs and taxes when ordering from outside the US?
Import duties and taxes may be charged by your local customs office. We are not responsible for these charges, nor do we know what they will be. Please refer to your local customs office for further information prior to completing your order. Such charges are the sole responsibility of the customer.

Do you do wholesale?
Yes, please fill out our wholesale form or call us at 650.284.8513.